ITIL Certification Exams
TitleITIL 4 Foundation
TitleITIL Service Capability Operational Support and Analysis
TitleITIL Service Capability Service Offerings and Agreements
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About ITIL Certification Exam Dumps & ITIL Certification Practice Test Questions
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When the IT specialists want to focus on different aspects of the ITIL framework and its best practices, they opt for AXELOS and its certification program. It provides all the interested candidates with the best certificates that will prove their knowledge and equip them with the skills that will help them deal with all the needed tasks.
Nowadays, the vendor offers two versions of its certification program, namely ITIL V3 and ITIL V4. The second one is the updated version of the first. Thus, it gives the potential applicants the opportunity to go for the ITIL V4 Foundation option if they already had some experience with the previous scheme. Those who are just starting their journey with this vendor can start with ITIL V3 and then move on to ITIL V4.
It is important to understand that each scheme has different levels and covers various knowledge domains. Thus, you can choose whatever you need and decide where to start. All in all, if looking at these certification schemes, you will be able to make your choice out of the following options:
1. ITIL V3
This version of the program is still active and will be relevant till the end of 2021, which means that it is now available for any IT specialist. You can opt for the following levels to gain the required skills:
ITIL Foundation is the very first certification that you can begin with. It covers the key elements, terminology, and concepts of ITIL and is designed to introduce you to the sector to help you enter it flawlessly.
The ITIL Practitioner – IT Service Management certification is available only under this ITIL V3 level. It provides an IT professional with the practical guidance on how to adapt the ITIL framework and adopt it to support the required business objectives. This path can be taken without having any background, so you don’t need to have any of the ITIL certificates because it lies beyond other levels. The only option you need to obtain prior to this one is ITIL Foundation. The certification covers the Continual Service Improvement approach, Metrics & Measurement, Communication, and Organizational Change Management. The 135-minute exam is the only prerequisite test that you need to take for this path.
There are two categories of the ITIL Intermediate – IT Service Management certifications under this level. They include Service Lifecycle as well as Service Capability. The first category is ideal for those individuals who know how to manage different areas and work processes in any team and those who have some experience in holding a position of a Team Leader or a Manager. The modules that are covered in it include Service Operation, Service Strategy, Continual Service Improvement, Service Transition, and Service Design.
As for the second set of modules, it covers Planning, Protection, & Optimization (PPO), Service Offerings & Agreements (SOA), Release, Control, & Validation (RCV), as well as Operational Support & Analysis (OSA). It is designed for those who want to gain knowledge in one of the specialized areas and are ready to execute the ITIL practices daily and learn how they interact with each other.
If you are interested in demonstrating the knowledge of the ITIL V3 Scheme in its entirety, there is an opportunity to go for the ITIL Expert – IT Service Management certificate. There are certain prerequisites that you need to meet before obtaining it. Thus, you should hold the ITIL V3 or ITIL 4 Foundation certifications, earn a minimum of 17 credits from the Intermediate and Foundation levels, and deal with the MALC module to get a total of 22 credits. The MALC exam will offer you to clear 10 questions per paper within 2 hours.
It is important to understand that an individual cannot earn the ITIL v3 Master certification without attaining the ITIL Expert certificate first. Besides that, you need to have 5 years of experience working in the IT service management at the managerial, leadership, or higher management advisory levels.
To get the official materials that AXELOS kindly offers on its site, you should subscribe to the My ITIL option. This subscription will give you access to various types of resources that you can use for your exams. It provides all the users with the guidance videos, ITIL templates, white papers, and an account to see all the digital badges that you have earned.
As for the ways to prepare for one of the ITIL V3 Scheme tests, you can try sample papers, find a training provider in your country, use apps and exam tips, download PDF files with the exam topics, and buy books. For example, you can purchase the Passing your ITIL MALC Exam guide to prepare for the MALC test.
2. ITIL V4
The updated version of ITIL V3 is developed to provide all the interested candidates with the up-to-date knowledge required for the current technologies. There are 4 levels to choose from and they are the following:
The ITIL 4 Foundation certification focuses more on the value creation and explanation of the concepts. It covers the details of the 4-dimension model that include value streams & processes, technology & information, people & organizations, as well as partners & suppliers. It presents 34 practices instead of 26 processes, which are covered in ITIL V3.
To get the ITIL 4 Managing Professional certification, you should learn all the modules covered in it. They include one ITIL 4 Strategist options and three ITIL 4 Specialist modules, such as Direct, Plan, & Improve; Drive Stakeholder Value; Create, Deliver, & Support; High-velocity IT. The path is developed for the IT practitioners who work within the digital and technology teams.
As for the ITIL 4 Strategic Leader certification, it has 2 modules you need to cover. They are ITIL 4 Leader Digital & IT Strategy as well as ITIL 4 Strategist Direct, Plan, & Improve. In case you hold the ITIL 4 MP certificate, you can only deal with the first module and earn the certification from this level. After obtaining it, you will have a clear understanding of how IT directs a business strategy and affects it.
This is the highest possible level in the ITIL V4 program. The certification that you can get here is known as ITIL Master. It validates your ability to apply the techniques, methods, and principles from ITIL in the workplace. The level is similar to the one from the ITIL V3 Scheme, so you can expect the same prerequisites to fulfill.
In addition to the possibilities that you can use with the help of the My ITIL subscription, you can also buy the following guides to make your preparation a lot easier:
There are also practice guides and other packs for each certification level that you can purchase alongside these ones on TsoShop.
The ITIL certification program sets best practices in the management domain of the IT industry. This means that the certificates from AXELOS are known among many organizations, so most of them are ready to take you under the wing and provide you with the best salary for the skills you possess. Thus, the average remuneration that any company can offer the IT Directors, Incident Managers, IT Operations Managers, Help Desk Managers, and Team Leaders may be from about $70,000 and up to $125,000 per annum.
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